- To ensure that effective and efficient services are rendered by the Municipality.
- To ensure that citizens are satisfied with the quality of services delivered by the Local Municipality.
- To ensure that residents are aware of the activities of the municipality.
- To ensure that residents are aware of the policies, services and activities of the municipality.
- To ensure that the municipality’s staff is diverse, representative and skilled.
- To Implement workplace skills plan within allocated budget
- To provide purposeful systematic and continuous labor relations and effective capacity building to the staff
- To Provide secretariat to the council
- Implementing Records Management Practices
- To ensure that the municipality will use information and communication technology effectively to assist in decision making, in working efficiently, and in delivering services more effectively to clients.
- Ensuring proper up keep of council records
- To ensure that personnel receive specialised training.